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Returns, Refunds & Cancellation Policy
100% Secure Shopping & Hassle-Free Returns
At Sylra Jewel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Please read the following policy carefully before placing your order.
Return Eligibility
We accept return requests within 15 days from the date your order is delivered.
To be eligible for a return:
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The return request must be raised within 15 days of delivery.
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The product must be unused, unworn, and in its original condition.
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The jewellery must be returned with its original packaging.
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The original invoice must be included.
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All original tags, including price tags and quality tags (if applicable), must remain attached.
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The product must not show any signs of wear, damage, alteration, or misuse.
Products returned without meeting these conditions may not qualify for a refund.
Non-Returnable Products
For hygiene and safety reasons, the following products cannot be returned or exchanged:
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Nose Pins (Naths)
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Toe Rings
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Earrings (if worn)
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Customized or Personalized Jewellery
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Products damaged due to improper handling or misuse by the customer
How to Initiate a Return
To request a return, simply email us at:
Email: wideoceangems@gmail.com
Please include:
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Order Number
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Customer Name
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Registered Mobile Number
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Reason for Return
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Images of the product (if the product is damaged or incorrect)
Our support team will review your request and respond within 24–48 business hours.
Return Pickup
If return pickup service is available at your location, we will arrange a pickup through our courier partner.
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Pickup is generally scheduled within 24–48 business hours after approval.
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The courier partner will collect the package from the same delivery address whenever possible.
If pickup service is unavailable in your area, our support team will provide instructions for shipping the product to us.
Return Shipping
If a reverse pickup facility is unavailable for your location, customers may be required to ship the product to our return address.
The product must be packed securely to prevent damage during transit.
Inspection & Quality Check
After we receive your returned product, it will undergo a quality inspection.
If the product satisfies our return conditions, the refund will be processed.
If the returned product fails the inspection due to usage, damage, missing tags, missing packaging, or any other policy violation, the return request may be declined, and the product may be shipped back to the customer.
Refund Policy
Prepaid Orders
Once your returned product passes the quality inspection:
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Refunds are initiated within 2–3 business days.
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The refund will be credited to the original payment method.
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Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.
Cash on Delivery (COD) Orders
For COD orders:
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Once the returned product passes inspection, our support team will contact you to collect your bank account details.
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Refunds are initiated within 2–3 business days after receiving the required information.
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The refund amount will be transferred directly to your bank account.
Shipping Charges
Shipping charges, Cash on Delivery charges, and any convenience fees (if applicable) are non-refundable, unless the return is due to:
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Wrong product delivered
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Damaged product received
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Manufacturing defect
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Incorrect item shipped by Sylra Jewel
Damaged or Incorrect Products
If you receive:
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A damaged product
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A defective product
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A wrong item
Please notify us within 48 hours of delivery by emailing wideoceangems@gmail.com along with:
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Order Number
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Product photographs
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Images of the packaging
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Unboxing images or video (if available)
After verification, we will arrange a replacement or refund at no additional cost.
Exchange Policy
Currently, Sylra Jewel does not offer direct product exchanges.
If you wish to purchase another product, you may place a new order after your return has been approved (subject to return eligibility).
Order Cancellation
Orders may be cancelled only before they are dispatched.
To cancel your order, please email us immediately at:
If your order has already been shipped, it cannot be cancelled. However, you may initiate a return after receiving the product, provided it meets our return eligibility conditions.
Refund Timeline
| Stage | Estimated Time |
|---|---|
| Return Request Review | 24–48 Business Hours |
| Pickup Arrangement | 24–48 Business Hours |
| Product Inspection | 2–3 Business Days after receipt |
| Refund Initiation | 2–3 Business Days |
| Amount Reflects in Bank | 5–7 Business Days |
Important Notes
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Returns are accepted only for products purchased directly from the official Sylra Jewel website.
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Returns requested after 15 days from delivery will not be accepted.
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Refunds will only be processed after successful quality inspection.
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Sylra Jewel reserves the right to reject return or refund requests that do not comply with this policy.
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Delivery timelines and refund processing may be affected by public holidays, natural events, courier delays, or other circumstances beyond our control.
Contact Us
If you have any questions regarding returns, refunds, cancellations, or your order, please contact us.
Sylra Jewel
Email: wideoceangems@gmail.com
Address:
3400, Gali Musa Khan, Mohalla Silawatan,
Bandri Ka Nasik, Subhash Chowk,
Jaipur – 302002, Rajasthan, India.