Shipping & Delivery

Distance Doesn't Matter – We Deliver Across India

At Sylra Jewel, we are committed to delivering your jewellery safely and securely. Every order is carefully inspected, packed, and shipped to ensure it reaches you in perfect condition.

---

Secure Packaging

Each piece of jewellery undergoes a thorough quality inspection before dispatch. Once approved, it is carefully packed using protective packaging materials to prevent damage during transit. Our packaging is designed to keep your jewellery safe until it reaches your doorstep.

---

Trusted Shipping Partners

We ship our orders through reliable courier partners to ensure safe and timely delivery across India.

Once your order is dispatched, you will receive an email with your tracking details so you can monitor your shipment throughout its journey.

If you notice that your package appears damaged or tampered with at the time of delivery, please refuse to accept it and contact our customer support immediately.

---

Processing & Delivery Timeline

As many of our jewellery pieces are handcrafted or made to order, delivery timelines may vary depending on product availability and your delivery location.

Jaipur Orders

If the product is ready in stock:

• Order Processing: Within 2 business days

• Delivery by Courier: 3–5 business days

• Estimated Total Delivery Time: Up to 7 business days

If the product is made to order:

• Manufacturing Time: Up to 15 business days

• Shipping & Delivery: 3–5 business days

• Estimated Total Delivery Time: Up to 20 business days

---

Pan India Orders

If the product is ready in stock:

• Order Processing: Within 2 business days

• Transit Time: Depending on courier service and destination

• Estimated Total Delivery Time: Up to 15–20 business days

If the product is made to order:

• Manufacturing Time: Up to 7–15 business days

• Transit Time: Depending on courier service and destination

• Estimated Total Delivery Time: Up to 30 business days

Please note: Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or remote delivery locations.

---

Shipping Charges

Prepaid Orders

• Shipping charges, if applicable, will be calculated and displayed during checkout.

Cash on Delivery (COD)

• Cash on Delivery availability depends on the delivery location and order value.

• Any applicable COD charges will be shown during checkout before payment.

---

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and courier details, allowing you to track your shipment in real time.

---

Incorrect Address

Please ensure that your shipping address and contact details are accurate while placing your order. Sylra Jewel is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

---

Delayed Deliveries

While we strive to deliver every order within the estimated timeline, unexpected delays may occasionally occur due to courier operations or unforeseen circumstances. We appreciate your patience and understanding in such situations.

---

Contact Us

If you have any questions regarding your shipment or need assistance with your order, please feel free to contact us.

Sylra Jewel

Email: wideoceangems@gmail.com

Address:
3400, Gali Musa Khan, Mohalla Silawatan,
Bandri Ka Nasik, Subhash Chowk,
Jaipur – 302002, Rajasthan, India.